.WHAT'S YOUR RETURNS AND EXCHANGES POLICY?
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We want you to love your Gertrude and the King items so if for some reason they don't meet your expectation, we are happy to offer an exchange or a refund in some cases. Items must be purchased from our web store and be within 14 days of receipt.
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We accept returns and refunds for faulty items, in this case we will cover all shipping costs.The refund will be made within 30 days of receiving the item back to our warehouse, in the same form as the original payment.
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We will exchange for change of mind and incorrect sizing if the items are in their original unused, unworn & unwashed condition. Postage back to us of an item to be exchanged is the responsibility of the customer. The new item being exchanged will be shipped within 48 hours of us receiving the incorrect item and is also the responsibility of the customer.
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If you would would like to exchange items or request a refund, please email sandra@gertrudeandtheking.com with: Your name, contact details and order number, as well as details of the preferred replacement item/s - Item name, colour and size.
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Please use the exchange form included with your order when posting back your items, you can download the form here.
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Have another question? Just email us, we would be happy to help - sandra@gertrudeandtheking.com